Level 1
347 Parnell Road
Parnell
Auckland, New Zealand

How we do it

We believe we’re in the perfect position to achieve the win-win-win, for our clients, insurance partners, and our business.
Here’s how:

1
BROKER NETWORK We’re proud to be part of Insurance AdviserNet, a group of likeminded brokers who put their customers first, and always strive for improvement. As part of this group we access the leverage NZD2.5bn of annually traded premium commands whilst maintaining the autonomy of a privately owned business and the service that comes with this business model.
2
FREEDOM Being unrestrained by international guidelines and financial restrictions allows a service, which is fast, efficient and focused on your requirements — ensuring your expectations are continually met by our team of expert risk advisors.
3
GLOBAL REACH We have vast experience in purchasing insurance from the international marketplace, including Australia, Singapore and London. We continue to have relationships with and access to these strategic insurance markets should a local solution be unavailable.

The Long Burroughs Promise.

We are committed to ensuring that every single client – no matter what their size – receives honest, transparent advice and a level of service that exceeds their expectations.

Our duty of care is to you and not any other person so that is why we will:

  • Protect and promote your interests and act for you, free from compromising influences or loyalties;
  • Discuss with you your objectives and form a strategy on how they will be achieved;
  • Provide you with information about the work to be done;
  • Keep you informed about the work being done and advise you when it is completed;
  • Prrovide you with clear information and advice;
  • Act competently in accordance with your instructions;
  • Manage all claims on your behalf and provide regular updates ensuring all claims are settled in a timely manner;
  • Be transparent with how we are remunerated and ensure that what we earn is fair and reasonable for the work completed;
  • Protect your privacy and ensure appropriate confidentiality; and
  • Treat you fairly and with respect.