The following information provides you with an important overview of The LB Group of companies, our duties to you, fees and how we manage complaints.
Licence Status and Conditions
Long Burroughs Limited FSP650369, holds a financial advice provider licence for The LB Group of companies issued by the Financial Markets Authority under the Financial Markets Conduct Act. This licence also extends to include the following LB Group of companies as authorised bodies of that licence to provide financial advice services.
Long Burroughs Wellington Ltd FSP753193,
Auckland Insurance (2011) Ltd FSP151384, and
Distinct Insurance (under Long Burroughs Limited),
Nature and Scope of Advice
The LB Group of companies provides advice to our clients about their general insurance needs.
Our financial advisers provide financial advice in relation to domestic general insurance, such as house, contents, landlords, motor vehicle and boat insurance, as well as commercial general insurance, such as commercial property, business interruption, commercial motor, marine, liability, professional indemnity and cyber insurance.
When providing our advice, we access a wide range of general insurance products from various general insurance providers in both the local and overseas market.
Fees, expenses, or other amounts payable
The LB Group of companies may charge you a fee, and charges, for providing financial advice, and for arranging, altering or cancelling your general insurance program. For general insurance placements, The LB Group of companies may also charge an administration fee for processing insurance premiums. If a fee will be charged, you will be advised at the time the financial advice is provided.
In some circumstances we may recommend another service provider to assist us in providing appropriate financial advice. These providers can include but are not limited to property valuers, property surveyors, motor vehicle valuers, premium funders. These providers will charge a fee for the work they do. We will advise you of any related fees and charges prior to having them commence any work on your behalf.
Conflicts of interest and commissions or other incentives
The LB Group of companies have spent many years forging relationships with local and international insurance providers. The benefits of these relationships are seen every day by giving its our clients outstanding choice, competitive pricing and coverage options and policy support services.
The LB Group of companies are paid a commission from the general insurance product provider, when arranging insurance with them on your behalf. The amount of commission received varies as it is calculated as a percentage of the insurance premium charged.
The LB Group of companies and its Financial Advisers may also receive indirect benefits such as business lunches, tickets to sporting and/or cultural events, corporate promotional merchandise and other unquantifiable minor benefits.
We recognise that the above commissions and incentives may create conflicts of interests for Long Burroughs Limited and your financial adviser. To manage these conflicts, our financial advisers follow an advice process that ensures our recommendations are made on the basis of your financial goals and circumstances. All our financial advisers undergo training about how to manage conflicts of interest. We undertake compliance audits of our financial advisers, and annually audit our conflict of interest compliance framework.
We may, however, choose to rebate all or some commissions and charge you a fee based on the nature of the service we provide.
Auckland Insurance (2011) Limited also maintains a professional liability insurance scheme for Architectural Designers. When providing our advice for this scheme, we use only one insurance provider, and the advice is universal to all members of the scheme. However, we also provide specific advice per client where variations in cover are required.
Complaints & Disputes Process
If you are not fully satisfied with the services provided by the LB Group of companies, please contact your financial adviser or the LB Group of companies directly.
If a satisfactory resolution is not able to be achieved, your financial adviser or the LB Group of companies will refer your complaint to the LB group licence-holder, Long Burroughs Limited.
The Long Burroughs complaints officer will formally acknowledge your complaint in writing and will endeavour to resolve your complaint fairly and in a timely manner. Please click here for more details on Long Burroughs Limited’s complaints handling process.
We believe in delivering the most appropriate advice, built upon our core business values.
We are bound by duties under the Financial Markets Conduct Act 2013 (Act),
We are required to:
Meet certain standards of competence, knowledge and skill, as set by the Code of Professional Conduct for Financial Advice Services (Code of Conduct). These have been designed to ensure that we have the relevant expertise to provide you with advice.
Take reasonable steps to ensure that you understand the nature and scope of the advice we give you and let you know if there are any limitations on the advice we provide. This will help you ensure that the advice provided meets your goals and objectives.
Give priority to your interest, by taking all reasonable steps to make sure our advice isn’t materially influenced by our own interests.
Exercise a prudent level of care, diligence and skill.
Meet certain standards of ethical behaviour, conduct and client care as required by the Code of Conduct. These are designed to ensure that we treat you as we should and give you suitable advice.
Not offer or recommend a financial product that contravenes the Act or related regulations. This gives you peace of mind that the products we recommend are compliant with relevant laws.
Make certain disclosure information available to you, at certain times, for example when advice is provided. We must not provide false, misleading or incomplete information. You can access the Code of Professional Conduct for Financial Advice Services here.